June 11, 2025 
Bengaluru 
Full-time Job Description…
Hi,
Greetings of the Day!!!
Hope this mail Finds you well,
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
– Expected to build knowledge and support the team.
– Participate in Problem Solving discussions.
– Provide efficient Service Desk Voice Support.
– Ensure timely resolution of client issues.
– Maintain a high level of client satisfaction.
– Collaborate with technical teams to resolve complex issues.
– Document and track all client interactions and solutions.
– Contribute to continuous improvement initiatives.
Professional & Technical Skills:
– Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
– Strong understanding of IT service management principles.
– Experience with ticketing systems and remote support tools.
– Knowledge of troubleshooting techniques for software applications.
– Excellent communication and customer service skills.
Additional Information:
– The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
– A 15 years full-time education is required.”