May 22, 2025 
Hyderabad 
Full-time JOB DESCRIPTION:
Key Responsibilities
- Respond to customer inquiries via live chat in a timely, friendly, and professional manner.
- Troubleshoot product or service issues, guiding users step-by-step toward resolution.
- Provide accurate, complete, and clear information using internal resources and product knowledge.
- Collaborate with internal teams to escalate unresolved issues and improve service delivery.
- Maintain high standards for customer satisfaction, chat handling time, and quality.
Requirements
- Experience:Â 0-4 years in customer service or support (preferably chat-based).
- Communication:Â Excellent written English with a focus on tone, clarity, and grammar.
- Availability:Â Flexibility to work rotational shifts, including weekends and holidays.
- Mindset:Â Empathetic, patient, and adaptable with a customer-first approach.
- Education:Â Bachelors degree preferred but not mandatory.
Preferred Qualifications
- Prior experience with international customer support will be added advantage
- Ability to handle multiple chats simultaneously without compromising quality.
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